Where can I buy your products?
Customers can purchase here directly on our online store.
Our admin office hours are between 9h30am and 4pm. We will respond to emails through the day between 9.30am and 4:00pm. The Online shop is always open, 24 seven 365 days a year. Our offices are closed on weekends and public holidays.
What about delivery?
South Africa - from R70 - R100. Our delivery is Door to Door and Courier Delivered. (Retail customers - Major Centers - Orders placed Monday to Friday should be delivered in 2-5 working days).
We can also use PUDO, locker to locker R60 please make sure you collect parcel within the timeframe before pin code expires.
All orders are sent via a courier company with a tracking number and will be shipped to a physical address. No items will be dispatched until full payment has reached our bank accounts.Please ensure that a physical address and a mobile contact number has been provided and that someone will be available to sign for the delivery which will take place between 08h00 - 17h00 on week days. We deliver to business addresses which is a better alternative than trying to be home during the working week.Our Courier cannot deliver to Farms or PO Box addresses.Orders are dispatched as soon as reasonably possible - depending on the items and sizes ordered.Couriers deliver only during the week and not over the weekends.
If any items are listed as 'out of stock' on the website, please email us at firstname.lastname@example.org so we can order your required item and advise you of delays. Once we have it in stock, we will send to you.
There are occasions (Busy seasonal periods) where factors outside of our control can delay a parcel, so we ask for your patience during these times. Once your goods are on their way, you will receive the confirmation email with your tracking number. Our delivery rates are for deliveries within South Africa.
What if goods arrive damaged?
Should your purchase arrive and in the unlikely event that the item is damaged, please contact us on email@example.com
How long will it to take to receive my goods?
Standard in-stock items will ship from Shelly Beach via courier within 2-5 business days. Custom orders and out of stock items can take up to 14 - 30 days depending on stock availability, manufacturers holidays, delays, customs clearance and natural disasters.
What payment methods do you accept?
Currently we accept Credit Card payments, Instant EFT, Bank Deposit and Payments via Zapper. We also offer PayJustNow or Payflex as payment options. Should you wish to make special arrangements for payment, please email us at firstname.lastname@example.org Under no circumstances, will any item or gift be dispatched without funds clearing in our bank account first.
We allow 48 hours for EFT clearance after which time our store is restocked with your item should we not have received a proof of payment. We apologise if this is inconvenient, however stocks are limited and are on a first come first pay basis.
Is your site secure?
Product I want is out of stock or Quantities to low?
Miss Mantra products are limited stock and unique products that make unique gifting or for Market and Pop up trade. We endeavour to maintain stock levels, however we are a bespoke store and rely on hand crafted items from far away countries. We are bound to fall short or be out of stock every now and then. Depending on courier, customs and shipping, out of stock items may be fulfilled within 2-4 weeks. Should you wish to place an order of an item, or order bulk items, please mail us at email@example.com. We are happy if you wish to plan ahead and want to order before hand.
Can I change or cancel my order?
Provided your order has not shipped we are happy to assist. To cancel, please message us on firstname.lastname@example.org If your order has already processed and dispatched, please read our our return policy as outlined below. Please note that a R150 admin fee will be charged on already shipped cancelled orders.
What is your return policy?
Our goods are checked and rechecked before disptach. In the unlikely event of a damaged item, we will gladly offer a credit note or replacement if we have the item in stock. Should this occur, please email us immediately at email@example.com
You will need to return/send the products back to us within 7 working days. All items need to be returned unused and in their original packaging.
Please note there will be a fee charged for a returned order. You will also need to courier the items back at your own cost. You will not be refunded the amount you paid for courier.
Please mail firstname.lastname@example.org your invoice number and reason for the return.
When can I expect my refund?
We will make sure your refund is processed within 7 days of receiving and inspecting the returned item.
We unfortunately do not offer returns and/or refunds in the following cases:
For any bulk or customised orders if product proofs have been signed off, or items made to order, we cannot offer a refund and/or an exchange due to the nature of the specific order which won't be able to be resold.
No Returns on SALE Items
Should you wish to contact us, please email us at email@example.com